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Most Frequently Asked Questions
I have not received my email confirmation.
How can I make a new booking?
How can I select my seats?
Can I book with a credit or debit card?
Can I book a hotel and/or car rental with my flight?
Can I get a refund if I need to cancel my booking?
Can I change the dates of my airline ticket?
How many items of luggage are permitted?
What does travel insurance cover?
I’m having trouble booking online.
To help answer your inquiries, please select from one of the topics below:
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Have you searched our FAQ pages? They offer valuable answers to the most frequently asked questions. If you still have a question please email us at Or fill up the form below.

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Important travel tips to know before buying an airline ticket
  • Please always read the terms and conditions section in order to be clear on the conditions of purchase.
  • Most discounted tickets (the most economical) are non-refundable and therefore have restrictions regarding changes and / or cancellations. These restrictions may also apply on other tickets as well.
  • It is a good practice to also purchase travel insurance while booking your travel. Travel Insurance protects you from many unexpected conditions such as sudden illness, travel delays, lost baggage, etc.
  • Please spell your name correctly. Don't use nicknames and make sure it matches exactly as on your government issued ID or passport as name changes are not permitted by the airlines.
  • Seat and other special requests: While we do our best to pass on your seating and other preferences to the airline, it is the airline discretion to honor them. Please note that some airlines are now charging for advance seating. Please click here to check the airline policies prior to purchase.
  • Please verify the flight dates and times before completing your booking. Once the tickets are issued, every change will attract an airline penalty. Even simple mistakes can be costly.
  • Please re-confirm your reservation at least 48-72hrs hours prior to departure. Airlines make schedule changes frequently to accommodate load ratios and weather conditions. For a list of airline contact numbers, please click here.
  • Email address: Please input your email address correctly. All important notifications like the Itinerary confirmation, any airline schedule change information etc are sent to this email address. Also, this email ID can be used to view your existing bookings online.

Contact US

Live Customer Support
Billing & Payment Services
Email: Phone: 1-845-664-6186 Hours: Mon. - Fri. 9am - 10pm EST Sat.-Sun. 10am - 6:30pm EST
Schedule Change Department
Email: Phone: 1-888-728-1669 Hours: Mon. - Sat. 7:00am to Midnight EST
Ticketing Department
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Useful Information
Baggage Updates
Many US airline carriers no longer allow free checked baggage. Two or more bags are permitted, however there will be an additional cost charged by the airline at the time of check in. You are advised to contact the airline you are flying to determine exact baggage policies.
Travel Safety Tips
While traveling in the US or to a foreign country, these Safety Tips will help you ensure a smooth and memorable trip. Please print this free courtesy of
Weather Alert
For information regarding weather delays or cancellations, please contact your airline directly.
Visa and Passport Assistance
CheapOair can help you obtain your Visa and Passport, before you travel to any international destination, please Click here to check if you need a VISA to the country you are visiting. We can also assist you in getting a U.S. Passport in short notice.

** Enter Promo at time of check out. Promo code provides $15 or the amount of the promo code, discount for stated routes against our service fees. Use of Promo code is in addition to any applicable instant savings offers. Actual amount of discount varies based on the service fees charged. Service fee discount will be up to the amount of the service fees charged less any applicable instant savings for that transaction or the value of the promo code, whichever is less. Promo code expires on date stated and can be withdrawn without notice.

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